Welcome to YoSurprise ( Surprise Vizag )

Privacy Policy

Privacy Policy

Privacy & Security

Surprise Vizag (the owner of YoSurprise.com) is the sole owner of the information collected on this site.

Yosurprise.com is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the yosurprise.com Web site and governs data collection and usage. By using the Yosurprise.com website, you consent to the data practices described in this statement.

Collection of your Personal Information

Yosurprise.com collects personally identifiable information, such as your e-mail address, name, and telephone number. Yosurprise.com also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites. Yosurprise.com is the sole owner of the information collected on this site. We will not sell or share rent this information to others in ways different from what is disclosed in this statement. Yosurprise.com also collects the information about your computer hardware and software includes: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Yosurprise.com for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the yosurprise.com Web site. Yosurprise.com encourages you to review the privacy statements of Web sites you choose to link to from yosurprise.com so that you can understand how those Web sites collect, use and share your information. yosurprise.com is not responsible for the privacy statements or other content on Web sites outside of the yosurprise.com and yosurprise.com family of Web sites.

Use of your Personal Information

Yosurprise.com collects and uses your personal information to operate the yosurprise.com Web site and deliver the services you have requested. Yosurprise.com also uses your personally identifiable information to inform you of other products or services available from yosurprise.com and its affiliates. Yosurprise.com may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Yosurprise.com does not sell, rent or lease its customer lists to third parties. yosurprise.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, yosurprise.com may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to yosurprise.com, and they are required to maintain the confidentiality of your information. Yosurprise.com does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. yosurprise.com keeps track of the Web sites and pages our customers visit within yosurprise.com, in order to determine what yosurprise.com services are the most popular. This data is used to deliver customized content and advertising within yosurprise.com to customers whose behaviour indicates that they are interested in a particular subject area. yosurprise.com Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on yosurprise.com or the site; (b) protect and defend the rights or property of yosurprise.com; and, (c) act under exigent circumstances to protect the personal safety of users of yosurprise.com, or the public.

Use of Cookies

The yosurprise.com Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize yosurprise.com pages, or register with yosurprise.com site or services, a cookie helps yosurprise.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same yosurprise.com Web site, the information you previously provided can be retrieved, so you can easily use the yosurprise.com features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the yosurprise.com services or Web sites you visit.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. Security of your Personal Information yosurprise.com secures your personal information from unauthorized access, use or disclosure. yosurprise.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to payment gateway, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

yosurprise.com will occasionally update this Statement of Privacy to reflect company and customer feedback. yosurprise.com encourages you to periodically review this Statement to be informed of how yosurprise.com is protecting your information. .

Returns & Replacements

Refund requests should be made before 48hrs of the delivery date to contactus@yosurprise.com. We will refund, if you cancel the order 48hrs before the delivery date for perishable gifts items such as flowers, cakes, fruits. However, no refund shall be made for the perishable gifts, if you place your order under same day delivery and midnight delivery.

We do not take responsibility, if the delivery is delayed or not delivered by the vendors because of the bad weather or any other unexpected circumstances. However, for such orders, we refund 100% of your money.

Regardless of payment has been confirmed or received; we reserve the right to cancel any order without giving any reason. Refusal of item by the recipient is considered as a complete delivery. No refund will be possible.

In case of home delivery, if the recipient is unavailable at the time of delivery the item(s) will be handed over to a relative/neighbour, unless otherwise specified. If a relative/neighbour is unwilling to accept the delivery, we will leave the delivery items in front of the main door and it shall be considered the order has been executed. In such cases, no claims for refund shall be entertained under any circumstances.

In case of hotel delivery, if the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception, and it shall be treated the order has been executed. If the person has checked out of the hotel by delivery date, it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.

In the case of hospital delivery/office delivery, if the recipient is not in a state of accepting delivery, the item(s) will be handed over to a relative/neighbour/reception, and it shall be treated that the order has been executed, and no claims for the refund shall be entertained under any circumstances.

Any damages and/or defects to the product must be reported within 24 hours of the delivery, by the recipient or the sender. Replacement should be done only if the recipient sends back the damaged goods. Please ensure that the recipient will not to accept the items from the delivery service, if the package is open or Items are damaged.

Any disputes or controversies arising out of the Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of the India and/or the State Courts of Andhra Pradesh and the venue for such disputes shall rest solely in Visakhapatnam, Andhra Pradesh, India.

Contact Information

yosurprise.com welcomes your comments regarding this Statement of Delivery, Refund and Privacy policy. If you believe that yosurprise.com has not adhered to this Statement, please contact yosurprise.com at yosurpriseindia@gmail.com or +91 – 7093093440. We will use commercially reasonable efforts to promptly determine and remedy the problem.